The Charter consists of 5 commitments that provide a framework for finance providers to set out their specific undertaking to small and medium sized enterprises (SMEs). Further details of the Charter and a list of the lenders signed up to it, can be found here.
The Bank of England has said that the banking system is resilient and prepared for the wide range of risks it could face. Your lender will describe their offer to businesses, including the type of applications they are looking to support.
The resources that your lender provides might include web resources, fact sheets, videos and workshops, together with face-to-face advice and signposting.
Your lender will describe what they expect in an application, for example management accounts, cashflows and any security. They will also explain the options that would be open to you if your application was declined.
Your lender will explain their commitment to treating customers fairly and how they would resolve any disputes. They may have signed up to an independent scheme such as the Standards of Lending Practice for business customers or the Invoice Finance and Asset Based Lending Standards Framework.
The British Business Bank is dedicated to making finance markets work better for small and mid-sized businesses. Your lender will signpost to the BBB’s Finance Hub and Business Finance Guide, which offer information on finance options. Your lender may also describe which schemes it offers, for example the Enterprise Finance Guarantee, which can help you secure a loan or overdraft even if your business lacks security.